Supplementary Flash Sheets (cardstock).
Product Features
FOR ADMINISTRATIVE PROFESSIONALS(TM) Interactive and Electronic Textbook Data CDs
Our interactive and electronic textbook Personal Tutorial computer-based review are unique and powerful learning tools available to assist with examination
preparations. Provided on computer CD-ROM media, the following features and functions are included in our software:
Updated and current examination review material (copyright 2011/12)
Sample interactive "mock"
examinations with answers, feedback, and correct-learning reinforcement
Multiple-choice
questions
Scenarios with special questions simulating Organizational Management
Test scoring
Data printability for study away from the computer
A special "timer" feature to help the student practice test-taking in a proper time-frame
Return to place left off feature (you can return to the test later at the point where you left off if you don't have time to finish it)
Other special features
Computer system requirements for our computer software:
- Adobe(R) Acrobat(R) or Reader required for PDF files
- Adobe(R) Flash(R) Reader for Flash executable files
- Power Point(R) or Reader for Instructor's Resource Power Point files (not needed for student review files)
FOR ADMINISTRATIVE PROFESSIONALS(TM) Audio CD-ROM Review
New digitally-recorded and masterfully narrated audio review is available for CAP and Organizational Management review. There are 16 audio CD-ROMs in the CAP review program, and there are 5 audio CDs in the Organizational Management audio review set. Individuals can study while commuting to and from work, at their home or office (while doing other
things), and even along the jogging path! The opportunities are almost endless!
FOR ADMINISTRATIVE PROFESSIONALS(TM) Supplementary Flash Sheets (cardstock)
Current flash card-type review of basic concepts is available to supplement examination preparations. Color cardstock sheets (several pages for each part) have been developed covering hundreds of key terms and items (this item copyrighted 2007-12).
Product Overview
CAP Exam Review: Metcalf Personal Tutorial For Administrative Professionals(TM):
Communications: Basic communications-related principles are covered in this unit, including correspondence, documents, and reports; grammar; customer service; networking; team dynamics; policies and procedures; and confidentiality, ethics, and legality.
Organization and Planning: This unit examines issues relating to general management theory, meeting and travel preparation (inlcuding virtual and e-vents), time management, and data compilation.
Information Distribution: This unit deals with electronic and traditional information distribution processes; research; and security, ethics, and legality relating to information distribution processes.
Records Management: This unit deals with basic principles of records management; electronic and manual file management and systems; filing rules and standards; security and confidentiality of records; and file retrieval, retention, transfer, and maintenance.
Physical and Information Resources: Various issues are reviewed in this unit including purchasing decisions; maintaining inventory of supplies, forms, and software; software and equipment training and usage; installation and maintenance of equipment and
software; troubleshooting software and hardware problems; office layout; basic computer operating and system commands; the transfer of data using various media sources; the conversion of documents from one software to another; and the performance of computer backup and security functions.
Document Production: Various issues are covered in this unit with an emphasis on all forms of document production including the proofreading and editing of documents, document creation and editing, the creation of charts and graphs, document finishing,
and the preparation of meeting minutes.
Financial Functions: Basic issues relating to budgeting and financial statements are covered in this unit, in addition to concepts relative to cash and banking transactions, the making of journal entries, and the reconciliation of electronic fund transfers and bank statements.
Human Resources: Areas discussed in this unit include general human resource-related and legal issues, employee relations, the maintenance of production and project records, the preparation of training and procedures manuals, participation in the staffing process, and the
maintenance of employee records.
Metcalf Organizational Management For Administrative Professionals(TM) Audio CD-ROM Review
Organizational Planning: Organizational planning issues are covered including critical thinking and decision making, strategic planning, communicating mission and values, and resource allocation issues.
Advanced Communication: Nonverbal communication issues are covered in addition to current concepts relative to presentation
techinques, legal issues in communication, and professional protocol.
Advanced Administration: Topics covered include mentoring and training; conducting research; project coordination; and delegating and empowering concepts.
Team Skills: Essentials of team building and team leading are discussed at some length. Group problem solving and
conflict resolution are also covered from a strategy-based perspective. Meeting conducting concepts are also reviewed.
Last updated Sept. 14, 2011.
